Returns Policy

Please choose carefully as Cars Caravans Camping will not accept returns for incorrectly selected products. If we have supplied you with a product that does not match your order, please notify us within 48 hours of delivery via telephone or email, so that we can organise the return and exchange of the product/s.

Cars Caravans Camping will accept faulty product returns and provide you with (at Cars Caravans Camping's discretion) a replacement for the product (subject to availability), an exchange, refund or repair, provided we are notified by email or telephone within 14 days of purchase. Cars Caravans Camping will not send a replacement product or make a refund until the original faulty or damaged product has been received back in store by Cars Caravans Camping.

Grounds for product returns are listed below:

• The product delivered is faulty or not of merchantable quality, or
• The product delivered is not fit for its intended purpose, or
• The product delivered does not match the description on the site

Returns Information

If you have notified Cars Caravans Camping of a faulty product within the suggested 14 day period, you are not liable for the postage cost of returning faulty products purchased on the www.caravanpro.com.au website. Cars Caravans Camping will pay for a courier to collect your returns at a location convenient to you. Certain products may have individual return policies as stated in the product description.

When returning faulty goods, please re-package the parcel in a manner that will prevent further transport damage, and address the parcel as below:

For Caravan and Motorhome Returns

Attention: Product Returns Manager

Cars Caravans Camping 

15 Stanton Road,

Tingalpa QLD 4173

For Cars and Camping Returns

Attention: Product Returns Manager

Cars Caravans Camping

200 Tingal Road

Wynnum, QLD 4178

Please remember to include your return address details on the rear of the package.